SHIPPING

Shipping Information

Free shipping for all orders over $49! 

We work to process all orders within 1-2 business days. Please allow 2-9 business days for delivery.

Hawaii and Alaska orders do not qualify for free shipping.

Commonly asked questions

How will you ship my order and when will it arrive?
Delivery is made by FedEx, UPS, DHL, or USPS and is determined at shipment to meet the estimate displayed during checkout. Delivery estimates are calculated during checkout, but most arrive within 2-9 business days.

How will I know my package shipped?
After we ship your order from our warehouse, we will send a shipping confirmation email. Please note: if your order includes several items, they may ship separately and at different times. We will communicate this with you and send shipping confirmation email(s) after all packages have shipped.

How is my shipment order processed?
Orders are shipped within 1-2 business days of payment.

Can I track my package?
YES. We ship via UPS, FedEx or United States Postal Service (USPS). The carrier we choose depends on your location and the weight of the item being shipped. All packages shipped include a tracking number.

Do you ship to Puerto Rico, Guam, or Military APO?
No we don’t ship to Puerto Rico, Guam or Military APOs currently due to shipping costs and damage issues. We are confident that we will find a solution that will enable us to service these areas in the future.

Do you ship outside the United States?
NO. Currently, we only ship to the 50 states of America. We do not service other areas due to high shipping costs, fraud, and damage issues.

TECHNICAL SUPPORT

Lifetime Technical Support
If at any time you have a problem with an item you purchased from us, simply call us at 513-360-8553 for assistance.

I can’t get your site to work properly. Can you help?
In order to better serve you, we appreciate hearing about any problems you experience while visiting our site. Please send an email describing the problem to our brandon@sheepdogprotectectiongroup.com. Let us know what web browser software you’re using, and what you were trying to do when the problem occurred. We’ll have a tech expert on the case as soon as possible.

If you need immediate assistance, please call our Customer Service team at 513-360-8553 . Customer Service is available Monday through Friday from 9:00AM to 5:00PM EST.

RETURN POLICY / WARRANTY

Do you accept Returns?
YES. Our goal is to make you a happy returning customer! Feel free to return any item that you are not thrilled to own. To return an item, please call us at 513-360-8553 to secure a RMA (Return Merchandise Authorization) or e-mail brandon@sheepdogprotectiongroup.com.

All RMA requests must be made within 3 days post item delivery.

Returns made within 3 business days, post item delivery, can receive a refund to their original form of payment. All other returns outside of 3 days, but within 30 will receive store credit or can request an exchange.

Before a credit is issued, the item must be returned and received by us.

We do not refund shipping costs, or refund the cost of your return shipping.

Items returned in used condition or with packaging that cannot be resealed are subject to a 15% restocking fee. All returned items must be in original packaging and include all components in good working order. Products not meeting these terms are subject to no refund.

The following product categories are subject to a 15% restocking fee, no exceptions.

• Tasers
• Stun Guns
• Metal Detectors
• Security Cameras
• Spy Cameras
• Spy Camera Detectors
• GPS Trackers
• Bug Detectors
• *Firearms

In the event you are returning one of the items above, in order to qualify for us refunding 85% of your purchase price, the returned product must have its original box and ALL components. In the event your item is returned with damaged components, missing components, or does not include the original box, we will not process your refund.

*Firearm returns

Firearm returns must be initiated before a transfer is completed by your FFL. Once the transfer is complete firearms can only be returned if defective.

My item was damaged by the shipping carrier, how do I get it replaced?
All shipping damage and breakage must be reported to us within 3 business days of receipt as claims must be made with carrier. We will act on your behalf with the carrier to expedite your claim and ship you a replacement product. Please contact us at 513-360-8553 to report any merchandise damaged by shipping carrier.

I received a defective item, how do I get it replaced?
We stand behind each and every product. In the unlikely event that you receive a defective item, please contact us to request a replacement. All replacement requests must be made by emailing us at brandon@sheepdogprotectiongroup.com to secure a Return Authorization number (RA). Replacement product cannot be issued until the defective item is returned and received. It is the responsibility of the customer to return the defective item once receiving the RA number.

Terms and Conditions:

LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTY

This site is provided by Sheepdog Protection Group, LLC on an “AS IS” basis. Sheepdog Protection Group, LLC makes no warranties of any kind, expressed or implied regarding the operation of this site or the information, content or products appearing on this site. To the fullest extent permissible by law Sheepdog Protection Group, LLC disclaims all warranties expressed or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose and also such warranties for any merchandise offered on this site. This disclaimer does not apply to any product warranty offered by the manufacturer of any product sold on this site. In some jurisdictions limitation of liability are not permitted. In such jurisdictions some of the foregoing limitations may not apply to you. Sheepdog Protection Group, LLC its employees, officers, agents, and suppliers shall not be liable for any damages of any kind arising from the use of this site including direct, indirect, incidental, punitive, or consequential damages whether in contract, negligence or tort even if Sheepdog Protection Group, LLC knew or should of known of the possibility of such damages. Your use of this website is at your sole risk. 

All products sold on this site are for adult use only and by ordering on this site you certify that you are of legal age and not prohibited from purchasing the products. Merchandise listed herein is not for sale in any state district of territory where the receipt, possession sale of use of any such merchandise is prohibited.